Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your device and can be programmed with carrier information.

Question 2

Is my device compatible with eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer. Check your device settings or manufacturer website to confirm eSIM support.

Question 3

How do I activate my eSIM?

Accepted Answer

After purchase, you'll receive a QR code via email. Simply go to your phone's Settings > Cellular/Mobile > Add eSIM, then scan the QR code. The eSIM will be activated automatically.

Question 4

Can I use my regular SIM and eSIM at the same time?

Accepted Answer

Yes! Most eSIM-compatible devices support Dual SIM, allowing you to use your regular SIM for calls/texts and the eSIM for data while traveling.

Question 5

What happens when my plan expires?

Accepted Answer

Your data connection will stop working when the plan validity period ends. You can purchase a new plan at any time to continue using the service.

Question 6

Is there a data speed limit?

Accepted Answer

All our plans offer unlimited data at 4G/LTE speeds. There are no throttling or fair usage policies that would reduce your speed.

Question 7

What areas are covered?

Accepted Answer

Our eSIM provides coverage across all major cities and regions in each supported country through partnerships with leading local carriers. Coverage includes capital cities and most populated areas.

Question 8

Can I get a refund?

Accepted Answer

Refunds are available within 24 hours of purchase if the eSIM has not been activated. Once activated, the plan cannot be refunded as it begins counting down immediately.

Frequently Asked Questions